This document provides a step-by-step guide for purchasing, activating, and managing the runtime software license for the License Portal.
Supported Products #
- Runtime Software – Standard Edition
- Runtime Software – Pro Edition
Purchase & Activation Process #
The acquisition and activation of Runtime software require the successful completion of a standardized four-stage workflow to ensure the secure and accurate allocation of digital licenses. This process integrates order placement through bank transfer or PayPal with a mandatory account registration phase that relies on strict email consistency for data synchronization. Final entry into the Customer Dashboard is secured by a one-time password (OTP) verification, establishing the necessary permissions for license generation, token status monitoring, and the retrieval of essential software files.
Step 1 Add to Cart & Checkout #
Select the desired Runtime product, review the order details, and proceed to checkout. Available payment methods include Bank Transfer and PayPal.
Step 2 Order & Payment Confirmation #
Once the order is placed, the user will receive an Order Confirmation email. After payment is confirmed, the system delivers a Payment Confirmation email with an account registration or login link.
Step 3 Register or Login #
Existing users can log in directly. New users must register using the same email address they provided during purchase to create a password.
- Entering the password allows the user to activate the account.
- Now the user can see his cart to check out the product. Enter all relevant information and select the preferred payment method (Bank transfer and PayPal)
- The user will receive a purchase confirmation email once the payment is received.
Step 4 Email Verification (OTP) #
After the payment is received, the user will receive another email with registration for the user’s dashboard and dashboard link. For details, refer to this guide: https://youtu.be/xMpBH_ad29U
The user must use the same email he used for the purchase to register for the user’s dashboard.
A one-time verification code (OTP) will be sent to a registered email. Enter the code to access the Customer Dashboard.
Customer Dashboard #
From the dashboard, users can view purchased products, check token status, generate licenses, and download license files.
Generate License #
Step 1. Generate License #
Before generating the license, verify these prerequisites:
Prerequisites
- Hardware setup (Navigate to DOCUMENTS, INSTALLATION & SETUP–> and select the user’s manual specific for the camera)
- Software setup
- How to find Camera serial number(https://youtu.be/pJzNP8ZXPrk)
- License setup (https://youtu.be/xMpBH_ad29U)
- The user can find the user’s manual on the lefthand side of the dashboard to check the process to generate license.
2. Click the Create button.
3. A window pops-up.
4. Enter the camera serial number
5. Click Generate.
6. Download the license file and place it in the designated application folder.
Understanding the License dashboard
Here the users’ actions are available.
- Product ID: The software product purchased
- Serial Number: The camera serial number associated with this license.
- Token is Used: Shows whether the license has already been generated:
- Yes – The license has been created.
- No – The license has not been created yet and can be generated.
- License: User can download the generated license here.
After downloading the license copy, paste it into the appropriate application folder.
Upgrade Policy #
Within the 1-Year Upgrade Program
If a new version is released within one (1) year from the purchase date, the user can upgrade to the latest version at no additional cost.
- The latest version will be automatically available in the CUX Dashboard.
- Users can download the new version without any additional steps.
- The upgrade eligibility is based on the original purchase date.
After the 1-Year Period
If more than one (1) year has passed since the purchase date, free upgrades are NO longer available.
The purchase process follows the same steps as a new license order.
A Purchase Upgrade button will appear under the Download option in the dashboard.
Users can click this button to access the upgrade page.
The upgrade must be purchased to access newer versions.
Contact Support #
If you encounter any problems during license generation, please reach out to our Customer Support team for help.
Contact Information
📍 Address:
2F, No. 100, Ruiguang Rd., Neihu Dist., Taipei 114, Taiwan (R.O.C.)
📞 Phone:
Tel: (+886) 2-8791-6998
Fax: (+886) 2-8791-8996
✉️ Email:
[email protected]Before contacting support: Please prepare your registered email, product name & version, camera serial number, error message/screenshot, and operating system